Customer Service Admin
Would you like to work for the UK’s largest retailer of trophies, medals and awards?
Trophystore.co.uk Ltd, is looking for an experienced Customer Service Admin to join its busy, expanding business in Tamworth.
If you’re a self-motivated person with great people skills, a positive attitude and you're passionate about delivering exceptional customer service, then this could be just the job for you.
You’ll be joining our office-based team to provide full support for our customers across two businesses within our e-commerce group.
In this busy role, your key responsibilities will include:
- Processing customer orders and payments with accuracy and efficiency
- Managing returns and coordinating actions for out-of-stock products
- Tracking and monitoring deliveries and orders in response to customer requests
- Preparing and providing quotations and discounts per company policies
- Communicating effectively with third-party suppliers and couriers
- Handling general customer enquiries and offering accurate product advice
- Responding professionally to phone calls, emails, live chat, customer reviews and social media activity
- Actioning additional administrative tasks and projects to support the Customer Service Team
Skills and experience required:
- Proven previous history of office-based admin experience
- Excellent verbal and written communication skills with outstanding telephone manner
- Ability to work under own initiative whilst still being part of a multi-tasking team
- Well organised and able to manage time efficiently
- Ability to focus and maintain accurate attention to detail in a fast-paced environment
- Proficient user of MS Word, Excel and Outlook
- 5 GCSE’s grade C/4 or above (or equivalent) including English & Maths
- Knowledge and experience of ecommerce would be beneficial
Benefits include:
- Being part of a growing business in a growing sector
- Regular development reviews and mentoring
- Healthcare scheme
- Pension scheme
- 28 days holiday (incl. bank holidays) plus yearly incremental increases
- Eye care vouchers
- Cycle to work scheme
- Great location with free on-site parking
- Friendly, enthusiastic team ethos
- Employee of the month benefits
- Social and Team Building events
- Staff discounts
- All day refreshments - tea, coffee and filtered water
- Doughnut, cookie, pizza days . . . and more!
Working hours are 40 hours per week: Monday - Friday 8:30am - 5:30pm with a 1 hour break.
Office Based This role is based at our Tamworth office and there is no option to work from home.
Interested? If you can see yourself fitting in with our exciting, ever-evolving business, please apply with your up to-date CV. Successful applicants will receive a link to our online application form..
***** NO RECRUITMENT AGENCIES PLEASE *****